South Coast Winery - Employment Opportunities in Temecula
-Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, assuring guest understands all hotel policies particularly with regard to reservation cancellation and check-in/out time.
-Attends to PBX calls while forwarding to appropriate extensions and/or if internal hotel guest, records issues and handles or communicates appropriately.
-Answers guests questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety.
-Knowledgeable about every detail of the resort to include but not limited to villas, hotel suites, restaurant, spa, wines, tours, promotions, packages, and local area information.
-Handles reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm.
-Anticipates guest's needs and expectations whenever possible and makes appropriate preparations to meet and exceed those needs and expectations.
-Asks to retrieve contact information for guests who are not able to connect with a particular department and then forwards that information.
-Documents and qualifies call types and losses with provided PMS Hotel System tools.
-Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
-Communicates to immediate supervisor promptly any problems or unusual matters of significance.
-Maintains a clean and organized desk area.
-Attends all mandatory meetings.
-Maintains professional and friendly demeanor with guests and employees at all times.
-Completes all necessary paperwork; maintains files and records.
-Performs clerical duties as required including but not limited to filing, photocopying, faxing, reviewing invoices, and mailing.
-Complete daily shift checklist to insure operational consistency.
-Performs other duties as assigned by manager.
-High school diploma or general education degree (GED); at least (1) year related experience and/or training.
-Ability to type 35+ wpm. Must have required licenses, certifications and technical training as designated by local municipalities or state regulators.
-Great timeliness and attendance.
-Commitment to excellence and high standards.
-Excellent written and oral communication skills.
-Demonstrate effective interpersonal skills, sound judgment, and decision making.
-Versatility, flexibility and willingness to work while constantly changing priorities.
-Acute attention to detail.
-Strong organizational, problem solving, follow up, and analytical skills.
-Ability to manage priorities and workflow.
-Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.
-Ability to effectively communicate with clear speech and professionalism with people at all levels and from various backgrounds.
-Able to work the hours required, open flexibility work any shift assigned, accept assigned regular and/or split days off, work weekend, holidays and coordinate vacations in accordance with company requirements and schedules.
-Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
-Sitting for long periods of time in a confined area.
-Limited walking and standing.
-Understand and respond to diverse populations.
-Full Time (32hrs – 40hrs per week)
-Part Time (16hrs – 24hrs per week).
-Starting at $10.00 - hourly
Submit resume to Hbrinegar@wineresort.com
Maintenance Technician II
REPORTS TO: Maintenance Manager or Maintenance Supervisor
GENERAL FUNCTION: Under minimal supervision of the Maintenance Manager, Supervisor, or appropriate administrative staff, the maintenance engineer II will be responsible for performing skilled maintenance and repair to buildings and equipment; assist other maintenance technicians as needed; work independently in trades such as maintaining swimming pool and spa, carpentry, plumbing, electrical, painting, carpet repair, or related tasks as required.
DUTIES AND RESPONSIBILITIES:
-Must have the knowledge needed to perform routine maintenance and repairs to pool and spa equipment.
-Performs a variety of skilled building maintenance including repairs to doors, windows, roofs and other building parts; constructs or assembles furniture and other wood and metal structures; installs and maintains hotel door locks or related tasks as required.
-Operates a variety of equipment and machines including saws, drills, and various hand and power tools to perform repair and maintenance work; maintains tools and equipment in a safe, clean and proper working condition.
-Maintains various records related to work orders, preventative maintenance, and repairs.
-Perform electrical, plumbing, HVAC, and construction related tasks on various buildings and equipment.
-Perform periodic preventative maintenance checks on facility equipment, to include HVAC equipment, and perform scheduled preventative maintenance.
-Respond to security/fire alarms and emergency situation.
-Perform other duties consistent with the position assigned as may be requested by the Maintenance Manager or Supervisor.
KNOWLEDGE AND ABILITIES:
-Must have (CPO) Certified Pool Operator Certification
-Knowledge of septic systems.
-Knowledge in maintenance supplies, equipment, and materials.
-Ability to make major repairs to buildings and equipment.
-Ability to understand verbal and written instructions.
-Ability to perform various clean-up and maintenance tasks as required.
-Thorough knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance in using equipment to complete assigned tasks.
Please send completed application or resume to firstname.lastname@example.org
Front Desk Team Lead
-1-2 years of Front Desk Hotel Experience (required)
-6 months team lead or supervisory experience
-Flexible and open schedule (weekends and holiday availability is required)
-Must have excellent customer service skills
-Proactive and productive work ethic
-Excellent problem solving skills to ensure customer satisfaction
-Works well under pressure
-Exceptional timeliness and attendance record
-Team leader- able to work with diverse personalities
-Outstanding past employment referrals and references
FRONT DESK HOTEL AGENT – PART TIME
-1 year experience in customer service required
-6 months experience in hotel/resort environment preferred
-Must have excellent guest service skills
-Very timely and with good attendance record
-A team player – able to work closely with diverse personalities
-Proactive and productive
-Must be computer savvy and work within multiple software programs
-Able to multi-task and stay calm under pressure
-Excellent past employment referrals and references
Night Audit Relief/Guest Service Agent- Part Time
-Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
-Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
-Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
-Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince
-cooking experience required with at least 2 years in a high volume kitchen.
-Food preparation experience
-Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely.
-May be exposed to various allergens and work environments, including temperature changes
-Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment
Please email applications to email@example.com
Part-time and On Call Massage Therapist
For Spa Jobs please email: KSantarsieri@wineresort.com
Interested? You can apply with your resume, a completed application download the pdf.
All applicants must pass a drug test and background check.
South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.